Jili Hot Privacy Policy

Jili Hot operates the online gaming platform available at jili-hot.vip. We are the data controller responsible for the personal information collected through this platform. When this policy refers to "Jili Hot", "we", "us", or "our", it means the Jili Hot platform and the team that operates it.

This Privacy Policy applies to all users of the Jili Hot platform, including registered players, visitors who browse without registering, and anyone who contacts our support team. By using the Jili Hot platform in any capacity, you acknowledge that you have read and understood this policy.

Jili Hot collects personal data in several ways — directly from you when you register or contact us, automatically when you use the platform, and from payment providers when you make transactions. Here is a breakdown of what we collect and why.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming request you have made. In those cases, the data is handled with additional care and used only for the stated purpose.

Every piece of data Jili Hot collects has a specific purpose. We do not use your data for anything that isn't listed here. The main reasons we process your personal information are:

• Account management: To create and maintain your Jili Hot account, verify your identity, and keep your account secure.
• Payment processing: To handle deposits and withdrawals, verify payment methods, and maintain accurate transaction records.
• Game delivery: To provide access to games, record game results, and calculate winnings accurately.
• Bonus and rewards management: To track wagering requirements, apply bonuses, and manage loyalty rewards on your account.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and unauthorised account access.
• Regulatory compliance: To meet our legal obligations, including age verification and anti-money laundering requirements.
• Customer support: To respond to your queries, resolve disputes, and improve our support quality.
• Platform improvement: To analyse usage patterns and improve the Jili Hot platform experience for all players.
• Marketing communications: To send you relevant offers and promotions, only if you have opted in to receive them.

Jili Hot processes your personal data on the following legal grounds, depending on the type of data and the purpose of processing:

• Contract performance: Processing necessary to provide the services you signed up for, including account management, game access, and payment processing.
• Legal obligation: Processing required to comply with applicable laws, including age verification, anti-money laundering checks, and record-keeping requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, where you have explicitly opted in. You may withdraw this consent at any time.

Where we rely on legitimate interests as the legal basis, we have assessed that our interests do not override your fundamental privacy rights. If you have questions about this assessment, you can contact us using the details in Section 12.

Jili Hot does not sell your personal data. We share data with third parties only where it is necessary to operate the platform or comply with legal requirements. The categories of third parties we may share data with are:

• Payment providers: bKash, Nagad, Rocket, and bank partners receive the minimum data necessary to process your transactions. These providers have their own privacy policies governing how they handle your data.
• Identity verification services: Third-party KYC providers may receive your identity documents to verify your age and identity as required by our compliance obligations.
• Game providers: Game software providers may receive anonymised session data to support game functionality and fairness auditing.
• IT and hosting providers: Our platform infrastructure providers process data on our behalf under strict data processing agreements.
• Legal and regulatory authorities: We may be required to share data with law enforcement or regulatory bodies where required by law. We will notify you of such disclosures where legally permitted to do so.

Jili Hot uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of these without stopping use of the platform.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience on return visits.
• Analytics cookies: Help us understand how players navigate the platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised.
• Performance cookies: Monitor platform performance and load times to help us identify and fix technical problems quickly.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Jili Hot platform, though some features may work less smoothly. Most browsers allow you to view, delete, and block cookies through their settings menu.

Jili Hot retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. The general retention periods we apply are:

• Account data: Retained for the duration of your account and for 5 years after account closure, in line with standard financial record-keeping requirements.
• Transaction records: Retained for 7 years after the transaction date to comply with financial regulations.
• Identity verification documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later.
• Support communications: Retained for 2 years after the support interaction is closed.
• Marketing consent records: Retained for 3 years from the date of consent or until you withdraw consent, whichever comes first.

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request deletion of your account before the retention period expires, we will delete all data that we are not legally required to retain and restrict access to the remainder.

As a Jili Hot player, you have the following rights over your personal data. To exercise any of these rights, contact our support team using the details in Section 12. We will respond to all requests within 30 days.

• Right of access: You can request a copy of the personal data we hold about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request deletion of your personal data where we no longer have a legal basis to retain it.
• Right to restrict processing: You can ask us to pause processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request your data in a structured, machine-readable format so you can transfer it to another service.
• Right to object: You can object to processing based on legitimate interests, including profiling for marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.

Jili Hot takes data security seriously. We implement technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data stored in our databases.
• Access controls that limit which staff members can access personal data, based on their role and need.
• Regular security assessments and penetration testing of our platform infrastructure.
• Two-factor authentication options for player accounts to prevent unauthorised login.
• Monitoring systems that detect and alert on unusual account activity in real time.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your Jili Hot account has been compromised, contact our support team immediately. In the event of a data breach that affects your rights and freedoms, we will notify you as required by applicable law.

Jili Hot is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use the Jili Hot platform or provide any personal information to us.

If we become aware that we have collected personal data from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on Jili Hot, please contact our support team immediately so we can investigate and take appropriate action.

Parents and guardians who are concerned about underage access to online gaming platforms are encouraged to use parental control software and to review our Responsible Gaming page for additional guidance.

Jili Hot may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "last updated" date at the top of this page.

For significant changes that materially affect how we use your data, we will notify registered players via their registered contact method before the changes take effect. Your continued use of the Jili Hot platform after any update constitutes acceptance of the revised policy.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Jili Hot handles your personal information, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

You can also review our Terms and Conditions and Responsible Gaming pages for more information about how Jili Hot operates.